什么是績效考核？

　　績效考核指企業(yè)在既定的戰(zhàn)略目標(biāo)下，運用特定的標(biāo)準(zhǔn)和指標(biāo)，對員工的工作行為及取得的工作業(yè)績進行評估，并運用評估的結(jié)果對員工將來的工作行為和工作業(yè)績產(chǎn)生正面引導(dǎo)的過程和方法。

　　績效考核(performance evaluation)，是企業(yè)績效管理中的一個環(huán)節(jié)，常見績效考核方法包括bsc、kpi及360度考核等。績效考核是一項系統(tǒng)工程?？冃Э己耸强冃Ч芾磉^程中的一種手段。

　　達成目標(biāo)

　　績效考核本質(zhì)上是一種過程管理，而不是僅僅對結(jié)果的考核。它是將中長期的目標(biāo)分解成年度、季度、月度指標(biāo)，不斷督促員工實現(xiàn)、完成的過程，有效的績效考核能幫助企業(yè)達成目標(biāo)。信息源:汕頭招聘網(wǎng)_www.rc3721.com<;/span>

　　挖掘問題

　　績效考核是一個不斷制訂計劃、執(zhí)行、檢查、處理的pdca循環(huán)過程，體現(xiàn)在整個績效管理環(huán)節(jié)，包括績效目標(biāo)設(shè)定、績效要求達成、績效實施修正、績效面談、績效改進、再制定目標(biāo)的循環(huán)，這也是一個不斷的發(fā)現(xiàn)問題、改進問題的過程。信息源:汕頭招聘網(wǎng)_www.rc3721.com<;/span>

　　分配利益

　　與利益不掛鉤的考核是沒有意義的，員工的工資一般都會為兩個部分：固定工資和績效工資。績效工資的分配與員工的績效考核得分息息相關(guān)，所以一說起考核，員工的第一反應(yīng)往往是績效工資的發(fā)放。 <table style="line-height: 23px; font-family: 宋體, arial, sans-serif; color: rgb(0,0,0); font-size: 13px; font-stretch: normal" border=1 cellspacing=0 cellpadding=0 .="border-bottom: medium none; border-left: medium none; border-collapse: collapse; border-top: medium none; border-right: medium none; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 480"> <tr .="mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">序號

<td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">kpi指標(biāo) <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">考核周期 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">指標(biāo)定義/公式 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">資料來源 <tr .="mso-yfti-irow: 1"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">1 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">客房營業(yè)額 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">考核期內(nèi)酒店賓館中客房營業(yè)額總計 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">財務(wù)部 <tr .="mso-yfti-irow: 2"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">2 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">對客結(jié)賬差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">  <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">財務(wù)部 <tr .="mso-yfti-irow: 3"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">3 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">預(yù)訂信息差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">  <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 4"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">4 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">分房準(zhǔn)確率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">  <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 5"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">5 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">行李運送與 <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">保管差錯率 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">  <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 6"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">6 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">客人有效投訴數(shù) <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">考核期內(nèi)客人對前廳工作有效投訴數(shù)量 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 7"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">7 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">緊急事件 <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">處理速度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">月/季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">  <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">前廳部 <tr .="mso-yfti-irow: 8; mso-yfti-lastrow: yes"> <td .="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 31.15pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">8 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 82.25pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">部門協(xié)作滿意度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 60.3pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">季/年度 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 200.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="margin: 0cm 0cm 0pt">對各業(yè)務(wù)部門之間的協(xié)作、配合程度通過發(fā)放“部門滿意度評分表”進行考核，計算滿意度評分的算術(shù)平均值 <td .="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 5.4pt; width: 51.7pt; padding-right: 5.4pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt"> <p style="padding-bottom: 0px; list-style-type: none; margin: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px" .="text-align: center; margin: 0cm 0cm 0pt">總經(jīng)辦

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